At dmc5, your privacy is our absolute priority. This Privacy Policy clearly explains how we collect, use, store and protect your personal information as a member of Malaysia's leading online casino platform. We are committed to ensuring your data remains secure at all times, managed ethically and used solely to enhance your experience at dmc5.
Six core principles that govern how we handle your personal data
All data transmitted between your device and dmc5's servers is encrypted using 256-bit SSL technology — the same standard used by Maybank, CIMB, and other leading Malaysian financial institutions. No third party can intercept or read your information while it is in transit.
Dmc5 has never and will never sell, rent, or distribute your personal information to any third party for marketing or commercial purposes. Your data belongs to you, and we only use it for purposes to which you have given your explicit consent.
All data management practices at dmc5 fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). This means you have the full right to access, correct, and request the deletion of your personal data at any time.
You have full control over your personal data at dmc5. Through your account settings, you can update your information, manage communication preferences, and submit data deletion requests with ease — no complicated processes involved.
Dmc5 retains your personal data only for as long as necessary to fulfil the original purpose for which it was collected, or as required under Malaysian law. Once the retention period has lapsed, your data will be securely deleted or anonymised.
In the event of a data security breach involving your personal information, dmc5 is committed to notifying you in a timely manner in accordance with Malaysia's PDPA requirements, along with details of the steps taken to address the issue.
This Privacy Policy ("Policy") describes how dmc5 ("Platform", "We") collects, uses, discloses, stores, and protects the personal information you provide or that we gather when you use the dmc5 online casino platform. This policy should be read together with Terms & Conditions dmc5 forms part of the overarching agreement between you and our platform.
Platform dmc5 genuinely cares about the privacy of every member. We understand that in today's digital age, personal data protection is an issue that matters deeply to Malaysians. That is why we have developed this comprehensive privacy policy — not merely to meet legal requirements, but because we truly believe that your trust is the most valuable asset we hold.
This Privacy Policy applies to all information collected by dmc5 via:
This policy does not apply to third-party websites or services that may be linked within the dmc5 platform. We encourage you to read the privacy policy of each website you visit.
Dmc5 only collects information that is genuinely necessary to deliver our services safely and efficiently. The information we collect falls into two main categories:
A. Information You Provide Directly:
B. Information Collected Automatically:
dmc5 uses personal information collected solely for legitimate, clearly stated purposes. The following are the primary purposes for which your data is used:
dmc5 does not sell, rent, trade, or disclose your personal information to any third party for marketing or commercial purposes. Your data is only shared in limited situations and for legitimate purposes, as outlined below:
All third parties working with dmc5 are required to uphold data protection standards that are equal to or higher than our own. We only partner with third parties that have signed legally binding data protection agreements.
Platform dmc5 uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device by your web browser when you visit the dmc5 platform.
We use several types of cookies as follows:
dmc5 implements a range of strict technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. Our key measures include:
While we take all reasonable steps to protect your data, no system can guarantee 100% security. We encourage you to play your part in keeping your account safe by using a strong password and never sharing your login credentials with anyone.
As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal information held by dmc5. We fully respect these rights and will process each of your requests carefully and within a reasonable timeframe:
You have the right to request and receive a copy of your personal information held by dmc5 at any time. We will provide this information in a readable format within 14 business days.
If you find that any personal information held by dmc5 is inaccurate or out of date, you have the right to request a correction promptly, and we will update it within a reasonable timeframe.
You have the right to request the deletion of your personal information under certain circumstances — for example, when the data is no longer needed for the purpose it was originally collected, or when you withdraw your consent.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. Your objection will take effect immediately, with no questions asked and no negative impact on your account.
You have the right to receive a copy of your personal data in a structured, machine-readable format, and to transfer that data to another service provider where applicable.
In certain circumstances, you have the right to request that dmc5 restrict the processing of your personal data while a claim or dispute relating to your data is being investigated.
dmc5 only retains your personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable laws in Malaysia. General guidelines for data retention periods are as follows:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Information | Throughout Active Account | Required for account operations |
| Financial Transaction Records | 7 Years | Malaysia AML Legal Requirements |
| KYC Documents | 5 Years After Account Closure | PDPA Compliance |
| Support Communication Logs | 3 Years | Dispute resolution |
| Analytical Cookies Data | 13 Months | Usage pattern analysis |
| Game History | 3 Years | Responsible gaming & audit |
Once the relevant retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to you as an individual. Data deletion is carried out using methods that ensure the data cannot be recovered.
Platform dmc5 is intended solely for individuals aged 21 and above. We do not knowingly collect any personal information from individuals under the age of 21.
Should we discover that we have inadvertently collected information from someone under the age of 21, we will take immediate steps to:
Platform dmc5 may contain links to third-party websites, including payment service providers and business partners. Once you click those links and leave the dmc5 platform, our Privacy Policy no longer applies.
Dmc5 is not responsible for the privacy practices of third-party websites. We recommend reading the privacy policy of every website you visit, especially those that request your personal information. Local Malaysian payment providers such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and DuitNow each have their own privacy policies governing how they handle your data during transaction processing.
dmc5 reserves the right to amend this Privacy Policy from time to time to reflect changes in our data practices, technological developments, new legal requirements or feedback from our members. When we make material amendments, we will:
Continued use of the platform dmc5 after an amended Privacy Policy takes effect means you accept and agree to the revised Privacy Policy. If you do not agree with any of the amendments, please stop using the dmc5 platform and contact us to close your account.
If you have any questions, concerns or requests regarding this Privacy Policy or how dmc5 handles your personal data, we encourage you to reach out to us without delay:
Dmc5 is committed to handling every privacy-related enquiry and request with seriousness, professionalism, and in a timely manner. Your trust in us matters, and we will never take any issue concerning the protection of your personal data lightly.
You have full control over your personal data — here's how to exercise it
To exercise any of the above rights, contact us at [email protected]
All of dmc5's personal data management practices are designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA). Your data is protected by 256-bit SSL encryption, is never sold to third parties, and you have the full right to access, correct, or request its deletion at any time. For more information about your rights, please contact us or refer to Terms & Conditions us.
Your privacy is our responsibility. Register for a free account today and enjoy a safe, fair, and enjoyable gaming experience alongside more than 850,000 Malaysian members who already trust dmc5. Welcome bonus of up to RM 888 awaits you!
By registering, you agree to dmc5's Privacy Policy and Terms & Conditions. For participants aged 21 and above only.